Last updated: 12 August 2026
This Privacy Notice is the notice required by section 5 of the Digital Personal Data Protection Act 2023 (“DPDP Act”). The data fiduciary is Nehru Place Hotels Pvt. Ltd., Eros Resorts & Hotels Pvt. Ltd., Mr. Amit Rai Sood, Mr. Aditya Sood, Eros City Developers Pvt. Ltd., CIN U55101HR1976PTC116355, U55101DL2006PTC146843, U74899DL1981PTC011314, S-2 Level, American Plaza, International Trade Tower, Nehru Place, New Delhi – 110019 (together with its group companies, “Eros Group”, “we”, “us” or “our”). It sets out what personal data we collect, the specific purposes for which we process it, how you may exercise your rights as a Data Principal, and how you may complain to us and to the Data Protection Board of India. We process personal data collected through this website only on the basis of your consent, or where a legitimate use recognised by section 7 of the DPDP Act applies. This Notice is available in English and in each language specified in the Eighth Schedule to the Constitution of India.
Information We Collect
We collect information you provide directly to us, such as when you submit an enquiry form, contact us about a development, or subscribe to updates. This may include your name, email address, phone number, and any details you choose to share about your enquiry. We do not ask for any government-issued identity number, financial account or payment information, or any other sensitive information through the forms on this website; please do not include such information in the free-text fields.
We may also collect limited technical information automatically, such as your browser type, device information and pages visited, to help us understand how the site is used and to keep it running reliably. Where this is done using third-party analytics or hosting services, those services are identified in the Cookies section below, and non-essential cookies and similar technologies are set only after you have given consent.
How We Use Your Information
- To respond to enquiries about our hospitality, real estate, retail and entertainment developments
- To route your request to the appropriate team within Eros Group
- To improve our website and the information we provide
- To comply with legal obligations where applicable
We do not sell, rent or trade your personal data. We share it only (a) within Eros Group and with the group company to which your enquiry relates; (b) with service providers engaged under written contracts that permit them to process it solely on our instructions and require them to protect it; and (c) where disclosure is required by law or by an order of a court, tribunal or authority.
Cookies
This website currently uses only strictly necessary cookies and similar technologies to support basic functionality and security; as at the date of this notice we do not set analytics, performance or advertising cookies, and we do not use cookies for third-party advertising or cross-site tracking. If we introduce any non-essential cookie in future, we will seek your consent first through a cookie banner and will update this section, together with a table of the cookies then in use, their provider, purpose and retention period.
Third-Party Links
Our site may link to third-party websites, including partner hotel brands and booking platforms. We are not responsible for the content or privacy practices of those external sites, and we encourage you to review their respective policies.
Data Security
We take reasonable technical and organisational measures to protect the information you share with us. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We will report any personal data breach to the Data Protection Board of India and intimate each affected individual in the form and within the timelines prescribed under section 8(6) of the DPDP Act and the rules made under it.
Your Rights as a Data Principal
Under the DPDP Act you have the right to: (a) obtain a summary of the personal data we hold about you and how it is being processed, together with the identities of any other data fiduciaries and processors with whom it has been shared and a description of the data shared; (b) have your personal data corrected, completed or updated; (c) have your personal data erased, unless we are required to retain it to comply with a legal obligation; (d) readily available means of grievance redressal in respect of any act or omission by us; and (e) nominate another individual to exercise these rights on your behalf in the event of your death or incapacity. To exercise any of these rights, write to our Data Protection Officer using the details in the “Contact Us” section below. We will respond within [insert] days and in any event within the period prescribed by law.
You also have duties under the DPDP Act: not to impersonate another person when providing personal data, not to suppress material information, and not to file a false or frivolous grievance.
Consent and Withdrawal of Consent
Where we rely on your consent, that consent is limited to the specific purpose for which it was given. You may withdraw it at any time, with the same ease with which it was given, by writing to our Data Protection Officer. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. On withdrawal we will, within a reasonable time, cease processing your personal data and cause our processors to do the same, unless retention is required by law.
Retention and Erasure
We retain personal data only for as long as is necessary for the purpose for which it was collected, and will in any event erase it when you withdraw consent or when the purpose is no longer being served, unless retention is required to comply with a legal obligation. Enquiry data is retained for [insert] months from the date of the enquiry unless a transaction proceeds, in which case the retention period applicable to that transaction applies.
Children
This website is not directed at children. We do not knowingly collect the personal data of any individual below the age of eighteen years, or of a person with a disability who has a lawful guardian, without the verifiable consent of a parent or lawful guardian as required by section 9 of the DPDP Act. We do not undertake tracking, behavioural monitoring or targeted advertising directed at children. If you believe a child has submitted personal data to us, please contact our Data Protection Officer and we will erase it.
Transfers Outside India
Personal data collected through this website is stored and processed in India. Where a service provider processes it outside India, we do so only to a country not restricted by the Central Government under section 16 of the DPDP Act and under a written contract imposing equivalent protection. [Confirm the location of the website host, form handler, CRM and analytics provider.]
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date above will reflect the most recent revision. Where a change is material we will notify it prominently on this page and, where we hold your contact details and are required to do so, directly. A change to this Privacy Notice will not operate to widen the purposes for which we process personal data already collected without obtaining your fresh consent.
Contact Us
If you have any questions about this Privacy Notice or how your information is handled, please reach out to us:
S-2 Level, American Plaza, International Trade Tower
Nehru Place, New Delhi – 110019
011-26427806
corporate@theerosgroup.co.in
Data Protection Officer / Grievance Officer: [name] · [designation] · [e-mail] · [telephone]. We will acknowledge a grievance within [insert] working days and respond substantively within [insert] days.
If you are not satisfied with our response, you may complain to the Data Protection Board of India in the manner prescribed under the Digital Personal Data Protection Act 2023.